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Amazon Connect

Improve Amazon Connect and Lex by incorporating generative AI features.

Incorporating effective self-service options is crucial for modern contact centers, but implementation can be challenging. Amazon Lex provides chatbot functions, such as automatic speech recognition (ASR) and natural language understanding (NLU), which allows bots to interpret and respond to customer needs. This can be hindered by factors such as diverse accents, pronunciation, grammar, and background…

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