The healthcare industry is faced with the challenge of handling nationwide clinical staffing shortages, declining reimbursements from government and private payors, increased administrative burdens linked to value-based care, as well as many other issues that impact hospitals’ profitability. For hospitals to remain sustainable, they need to employ strategies that optimize their operational performance.
Health systems often struggle with the implementation of new systems as they lack the change management expertise, sophisticated technologies, adequate knowledge, and bandwidth. Incorrect or inefficient revenue cycle management (RCM) is potentially costly for health systems and can result in significant financial liabilities.
North American Partners in Anesthesia (NAPA), a leading single-specialty anesthesia management services organization, is offering a solution to these challenges. The company is leveraging its leadership, robust IT resources, and years of experience to provide health systems with a Management Services Organization (MSO) service as an alternative for managing non-clinical services including anesthesia billing and coding, payments, quality reporting, transitional management, and more. NAPA’s MSO service is customizable and designed to support each institution’s unique perioperative success goals.
The NAPA CEO, MD Rafael Cartagena, says that this service draws from NAPA’s long track record in change management and quality analytics. NAPA offers transparent data and reporting, and some clients have seen impactful improvements in RCM with a 5%-20% improvement in their collection rate.
Initially created in response to the struggles many health systems and academic medical centers face in adapting to evolving market pressures, NAPA’s MSO service offers tailored services based on each institution’s needs. It provides a robust platform that streamlines RCM and delivers real-time key performance indicators monitoring. This helps institutions optimize workflows and maximize client reimbursements.
NAPA puts a significant focus on ensuring a patient-friendly experience, as it is essential for fostering customer loyalty in the highly competitive healthcare market. NAPA’s new MSO service uses the same patient-focused approach with its features such as a diverse range of payment acceptance methods and mobile and online omnichannel options.
In summary, NAPA’s MSO service provides health systems with a comprehensive platform to manage their non-clinical services effectively and optimize their RCM, without compromising their clinical autonomy or the patient experience.
